Accidently Deleted Requests. How to Re-store?

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  Yes, you can re-order Tabs as per your organization requirement. Goto Setup >Tab Settings > Organize Tabs.   Now, edit a particular module to change the display name of a tab. For more refer Tab Settings

• Can I merge two requests?

  Yes, when a customer has sent more than one e-mail for an issue with different details in each mail, then you can merge these requests into one and work on a single request. You can even merge two requests from different contacts if need be.  To ...

• Can I sort the requests in the requests homepage?

  Certainly. You can sort the requests in either ascending or descending order for a selected option.  There are various options for sorting requests namely, Request ID, Subject, Status, Priority, Contact Name, Request Owner, Due date, Recent thread, ...

• How do I re-name Role or delete the Role?

  To re-name or delete a Role, Goto Setup > Admin Settings > Roles > Move your mouse pointer over Role and select Edit or Delete option. Refer Roles for more help.

• Can I delete all requests in a single click?

  Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click.  To carry out this action,  Goto to Request module in support portal. Set the records per page view to show 50 Requests.  Check select ...