Can I customize the look and feel of the portal?
As of now, you're not allowed to change the color or the theme of the Customer Support Portal. However we are currently working on this feature which would enable you to change the CSS of the Customer Portal page.
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How do I customize Customer Portal home screen?
You can completely customize your Customer Portal Home screen by adding Widgets and Sections based on your requirements. You can also choose to hide or show the default widgets and sections in the portal. To enable these customizations, Goto ...
How do I add Customer Portal for my organization?
Customer Portal is automatically enabled if you add Portal Users. To add portal users: Goto Setup > Customer Portal Settings > Customer Portal User > Add Portal User. Also, you can add a contact as portal user. Just open an added contact and click ...
Can I customize Notification Alert e-mail template?
Yes, you can customize the Notification Alert template. Goto Setup > Notification settings >Notification Rules > click Customize Template link to make the changes.
How do I join a portal user to my organization customer portal?
Once you have created a new "Portal User" (Goto Setup--->Customer Portal Settings--->Customer Portal Users), an invitation e-mail would be sent to the Portal User with a confirmation link. When the Portal User confirms by accessing the link, they can ...
Is it possible to change my Portal URL?
Yes, you can change your Portal URL. Goto Setup > Admin Settings >Change Portal URL and re-name the portal