How can I delete a Support Rep in Zoho Support?

How can I delete a Support Rep in Zoho Support?

In Zoho Support you cannot delete a Support Rep from the system. However you can Deactivate a Support Rep. 

Follow the steps mentioned below to Deactivate a Support.
  1. Log into the Zoho Support with System Administrator's permission.
  2. Click Setup > Admin Settings > Support Reps.
  3. In Support Reps page, click Edit for the corresponding user to be deactivated.
  4. In Support Reps: <Support Reps Name> page, Uncheck the active Check-box.
  5. Click Save.
  6.  Again, if you want to activate the user, select  Active check box.

    • Related Articles

    • How do I restrict Delete Permission for Support Agents?

      You can restrict Delete Permission by setting the Profiles under Setup > Admin Settings > Profiles. You can either edit the default Standard Profile or add a new Profile and un-check Delete options for the modules and save the Profile. Now, associate ...

    • How can I enter the time spent on a request and the cost of support rep who worked on it?

      In Zoho Support, you can enter the time spent by a support representative on a request and the cost per hour to calculate the wage to be paid to support reps. The instructions listed below would help you with this.  Open a Request from the Request ...

    • How do I restrict mail sending option to a Support Rep?

      You can setup a new Profile by restricting mail sending option and associate the Profile to Support Reps. To create Profile, Goto Setup > Admin Settings > Profiles >Add new profile >and un-check the Mail Send option and Save the Profile. Goto Setup > ...

    • Can I delete all requests in a single click?

      Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click.  To carry out this action,  Goto to Request module in support portal. Set the records per page view to show 50 Requests.  Check select ...

    • How can I add a Support Agent?

      To add support agents, Goto Setup > Admin Settings > Support reps > Add Support Rep. Once you add a Support Rep, an invitation e-mail with the confirmation link would be sent to them. On confirmation, Support Rep is associated into your ...