No requests can be found in Time Left Queue. What could be the issue?

No requests can be found in Time Left Queue. What could be the issue?

Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA.

To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with a criteria and Save the Workflow Rule.

Create New Workflow Assignment Value with Due Date Time.

Or

If you want to create Due Date Time using SLA, Goto Setup > SLA Settings > Specify criteria to match and setup Due Date Time.

    • Related Articles

    • How to configure Time Left Queue?

      Time Left Queue works only if you setup Due Date/Time either through Workflow Assignment Values or SLA. To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with a criteria and Save the ...

    • Can I merge two requests?

      Yes, when a customer has sent more than one e-mail for an issue with different details in each mail, then you can merge these requests into one and work on a single request. You can even merge two requests from different contacts if need be.  To ...

    • Can I sort the requests in the requests homepage?

      Certainly. You can sort the requests in either ascending or descending order for a selected option.  There are various options for sorting requests namely, Request ID, Subject, Status, Priority, Contact Name, Request Owner, Due date, Recent thread, ...

    • How is Time Entry useful?

      Using time entry you can calculate the amount to be charged for the customers for the time spent with the support team. In other words, you can calculate the wage for your support agent. For more help, please click here.

    • Can I delete all requests in a single click?

      Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click.  To carry out this action,  Goto to Request module in support portal. Set the records per page view to show 50 Requests.  Check select ...