What does Primary Contact in Company Details Mean?
Primary Contact is the person to whom all the alerts, related to Subscription are sent. Please make sure Primary Contact information is updated with the current information.
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How can I display the contact information of my company?
The Customer Support Portal is designed with a Right Side Customization panel in which you can add sections based on your needs. Moreover, you are provided with a default section which is pre-defined as Contact Info. This Section can be edited to ...
Can I upload my company Logo?
Yes, you can upload your company Logo. Goto Setup > Admin Setup > Company Details> edit and upload your logo. Please check the image size before you upload.
I'm not able to Deactivate Support Agent
If you are not able to de-activate a Support Agent, please check if the Support Agent is a primary contact. Goto Setup >Admin Settings >Company Details >Check if the Support Agent is a primary contact.
How many Support Agents can I add during the trial?
You can add up to 3 Support Agents during the Professional & Enterprise 15 day Trial. Once the Trial is expired, "Primary Contact" under Company Details will only have access to the system.
What does Share Data with Peers mean under Roles?
When you enable this option, Support Agents in same role can access each other data/requests.