What does Public & Private stand for while creating Department?

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• Can I move request from one Department to another Department

  Sorry, currently you cannot move Requests from one Department to another Department on the fly. You have to forward the request to another Department.

• Can I delete the Department?

  No, you cannot delete a Department. Instead you can edit & change the Department name. Or To stop fetching e-mails to that Department, Goto Setup > Admin Settings > Mail Server Settings >Stop Fetching for the Mail account associated with that ...

• Can I make all solutions in a Topic as private?

  Yes, you can make a particular Topic as private which is not visible under customer portal. Goto Solutions tab > right click on Topic and select the option Make all solutions private. For more refer Create Topics.

• Can't receive invitation and notification mails from Zoho Support. Need Public IP details to add in customer's mail server

  Customers need to allow the following IPs in their firewalls or in SPF records to allow invitations/notiification mails from Zoho Support to reach their servers SMTP server public IPs: 1. 72.5.230.66  2. 72.5.230.67 ZOHO public IP: 1. 72.5.230.103

• Where can I specify the support email address for a particular department?

  To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...