Is it mandatory to have a department?

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• Can I make a field Mandatory?

  No, currently there is no option to turn a field as Mandatory. Option will be provided soon.

• Can I move request from one Department to another Department

  Sorry, currently you cannot move Requests from one Department to another Department on the fly. You have to forward the request to another Department.

• Can I delete the Department?

  No, you cannot delete a Department. Instead you can edit & change the Department name. Or To stop fetching e-mails to that Department, Goto Setup > Admin Settings > Mail Server Settings >Stop Fetching for the Mail account associated with that ...

• What does Public & Private stand for while creating Department?

  Public - If you select this option, Department is visible in "Customer Portal" for customers to view. Private - If you select this option, Department is not visible in "Customer Portal" and is shown only for your organization.

• Where can I specify the support email address for a particular department?

  To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...